Pilz Care – Technical support

Individual support for maximum machine availability

Pilz Care offers high-quality technical support for all Pilz products across your plant and machinery. Components of the Pilz Care packages include, for example:

  • Help and advice available quickly when you have technical questions about applications,
  • On-site support or
  • Fast repair and express spare part delivery.

Competent engineers in our subsidiaries guarantee maximum machine availability worldwide with these individual support services. Increase the productivity of your plant and machinery with a framework agreement that’s tailored to your specific needs. And guarantee the safety of your workforce with our support and solutions.

Your benefits at a glance:

Use our expertise

High-quality technical support for all Pilz components from the automation experts

Quickly on site

Maximum machine availability thanks to agreed reaction times for on-site support or a spare part delivery, for example.

Available 24/7

Our round-the-clock support guarantees minimum downtimes.

Reduce costs

Cost optimisation and reliable cost planning thanks to framework agreements that are individually tailored to your needs. You only pay for the services that you actually need.

Optimise stock management

No need to stockpile large quantities of spare parts thanks to our express delivery. You save storage costs and only pay for the devices when you actually use them.

Outsource operations

Our technical support takes over the operations that you cannot carry out internally or that you wish to transfer to us for economic reasons.

Ensure safety

Guarantee optimum plant and machinery safety. Our experienced automation specialists ensure regular and professional maintenance, plus machinery and device updates.

There for you worldwide

Streamlined, standardised processes – worldwide if needed. Our subsidiaries provide standardised services in all countries. Identical ranges of services and therefore the same safety standards guaranteed - no matter where on the planet your machinery is located.

Support for your plant and machinery via remote maintenance

When it’s not possible or not necessary to come on site, we are always on hand to help with remote support. It’s quick and straight-forward. Outstanding features of our remote support include support with fault recovery and application issues such as commissioning devices or system integration. You benefit from minimum downtimes, rapid access to technical information and short reaction times when difficulties pop up unexpectedly. Remote support is part and parcel of the all-in module of our Pilz Care programme. All modules and services can be found the table below.

Remote support

The Pilz Care modules

Pilz Care consists of 3 support modules and a number of individual additional services. All services can be combined at will. We’ll prepare a quotation to cover your exact requirements. That way you’ll have an individual contract covering your complete support package.

 

Basic Support

Premium Support

All-in Support

 

 

A solid basis for maximum machine availability

For even faster reaction times For support whenever you need us – including remotely  

Technical hotline

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More information

Technical hotline 24/7

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On-site support

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Premium on-site support

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Repair and spare part service

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Express repair and spare part service

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Remote support

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  No contract required Enquire now Enquire now  

 

More information

To download

Pilz Care Plus services (optional to book with all support modules)

Headoffice

Pilz GmbH & Co. KG
Felix-Wankel-Straße 2
73760 Ostfildern
Germany

Telephone: +49 711 3409-0
E-Mail: pilz.gmbh@pilz.de

Technical Support

Telephone: +49 711 3409 444
E-Mail: support@pilz.com

Americas

  • Canada: +1 888-315-PILZ (315-7459)
  • Brazil: + 55 11 96405-8165
  • Mexico: +52 55 5572 1300
  • United States (toll-free): +1 877-PILZUSA (745-9872)

Europe

  • Denmark: +45 74436332
  • Austria: +43 1 7986263-444
  • Switzerland: +41 62 889 79 32
  • Italy: +39 0362 1826711
  • Turkey: +90 216 5775552
  • Germany: +49 711 3409 444
  • Sweden: +46 300 13990 / +45 74436332
  • Finland: +358 10 3224030 / +45 74436332
  • Belgium: +32 9 321 75 70
  • Ireland: +353 21 4804983
  • France (toll-free): +33 3 88104000
  • Netherlands: +31 347 320477
  • United Kingdom: +44 1536 462203
  • Russia: +7 495 6654993
  • Spain: +34 938497433

Asia Pacific

  • Singapore: +65 6829 2920
  • Taiwan: +886 2 25700068
  • South Korea: +82 31 778 3390
  • Australia: +61 3 9560 0621
  • China: +86 400-088-3566
  • New Zealand: +64 9 6345350
  • Thailand: +66 210 54613
  • Japan: +81 45 471 2281