On-site support

Minimum downtimes due to rapid support for the machine

Our on-site service offers best-practice support directly on-site through our experienced engineers and technicians. This service can also be combined at will with services from other modules. 

Repair service
On-site troubleshooting of Pilz products. Immediate exchange of products where required

Implementation support
Individual support during installation, assembly and commissioning of devices and components in machinery

Application support
Individual on-site consultation. Know-how transfer through our experienced experts

Additional Premium and All-in services

With our Premium and All-in Pilz Care modules we guarantee agreed, contract-based reaction times that fulfil your individual needs. So we’ll be with you on site even more quickly. 

Your benefits at a glance:

  • Reduced downtimes
  • Support from our engineers, who have extensive expertise in all Pilz products
  • Our safety experts guarantee safety of human and machine at your own premises
  • Defined, fast reaction times with Premium and All-in support

On-site support and the add-on Premium module are part of Pilz Care. Everything about Pilz Care can be found here:

To Pilz Care overview

Contact

Headoffice

Pilz GmbH & Co. KG
Felix-Wankel-Straße 2
73760 Ostfildern
Germany

Telephone: +49 711 3409-0
E-Mail: pilz.gmbh@pilz.de

Technical Support

Telephone: +49 711 3409 444
E-Mail: support@pilz.com

Americas

  • Canada: +1 888-315-PILZ (315-7459)
  • United States (toll-free): +1 877-PILZUSA (745-9872)
  • Mexico: +52 55 5572 1300
  • Brazil: + 55 11 99562-8882

Europe

  • Netherlands: +31 347 320477
  • Turkey: +90 216 5775552
  • Sweden: +46 300 13990 / +45 74436332
  • Spain: +34 938497433
  • Austria: +43 1 7986263-444
  • Switzerland: +41 62 889 79 32
  • Belgium: +32 9 321 75 70
  • Ireland: +353 21 4804983
  • United Kingdom: +44 1536 462203
  • Portugal: +351 229 407 594
  • Russia: +7 495 6654993
  • Germany: +49 711 3409 444
  • Denmark: +45 74436332
  • France (toll-free): +33 3 88104000
  • Finland: +358 10 3224030 / +45 74436332
  • Italy: +39 0362 1826711

Asia Pacific

  • South Korea: +82 31 778 3390
  • Singapore: +65 6829 2920
  • Australia (toll-free): +61 3 9560 0621 / 1300 723 334
  • Japan: +81 45 471 2281
  • China: +86 400-088-3566
  • Thailand: +66 210 54613
  • New Zealand: +64 9 6345350
  • Taiwan: +886 2 25700068