On-site support

Minimum downtimes due to rapid support for the machine

Our on-site service offers best-practice support directly on-site through our experienced engineers and technicians. This service can also be combined at will with services from other modules.

Repair service
On-site troubleshooting of Pilz products. Immediate exchange of products where required

Implementation support
Individual support during installation, assembly and commissioning of devices and components in machinery

Application support
Individual on-site consultation. Know-how transfer through our experienced experts

Additional Premium and All-in services

With our Premium and All-in Pilz Care modules we guarantee agreed, contract-based reaction times that fulfil your individual needs. So we’ll be with you on site even more quickly.

Your benefits at a glance:

Reduced downtimes
Support from our engineers, who have extensive expertise in all Pilz products
Our safety experts guarantee safety of human and machine at your own premises
Defined, fast reaction times with Premium and All-in support

On-site support and the add-on Premium module are part of Pilz Care. Everything about Pilz Care can be found here:

To Pilz Care overview

Contact

Top

Headoffice

Pilz GmbH & Co. KG
Felix-Wankel-Straße 2
73760 Ostfildern
Germany

Telephone: +49 711 3409-0
E-Mail: info@pilz.de

Technical Support

Telephone: +49 711 3409 444
E-Mail: support@pilz.com

Our country hotlines

Americas

Mexico: +52 55 5572 1300
United States (toll-free): +1 877-PILZUSA (745-9872)
Brazil: + 55 11 4942-7032
Canada: +1 888-315-PILZ (315-7459)

Europe

Russia: +7 495 6654993
Ireland: +353 21 4804983
Germany: +49 711 3409 444
Spain: +34 938497433
Denmark: +45 74436332
Portugal: +351 229 407 594
Austria: +43 1 7986263-444
Sweden: +46 300 13990 / +45 74436332
Switzerland: +41 62 889 79 32
Italy: +39 0362 1826711
United Kingdom: +44 1536 460866
Turkey: +90 216 577 55 52
Netherlands: +31 347 320477
Belgium: +32 9 321 75 70
Finland: +358 10 3224030 / +45 74436332
France (toll-free): +33 3 88104000

Asia Pacific

Japan: +81 45 471 2281
South Korea: +82 31 778 3390
Thailand: +66 210 54613
Singapore: +65 6829 2920
New Zealand: +64 9 6345350
Australia (toll-free): +61 3 9560 0621 / 1300 723 334
China: +86 400-088-3566