Remote support

For fast, economical support via remote maintenance

Not every challenge requires an on-site visit. In many cases our experts for safety and automation can help via remote diagnostics. It's straight-forward and quick.

Safe online connections ensure they can get straight to where they need to be to provide support. Remote support is a fixed part of the Pilz All-in Care module

But this service can also be combined at will with services from other modules. 

Remote maintenance
Straight-forward fault recovery through remote diagnostics and maintenance

Application support
Support for all application questions, e.g. regarding commissioning of devices or system implementation

Individual
We can also help remotely with all your individual application questions

Your benefits at a glance:

  • Downtimes are minimised due to straight-forward remote support
  • Quick access to technical information
  • Short reaction time when unexpected problems arise

Remote support is part of the Pilz All-in Care module or can also be booked individually. Everything about Pilz Care can be found here:

To Pilz Care overview

Contact

Headoffice

Pilz GmbH & Co. KG
Felix-Wankel-Straße 2
73760 Ostfildern
Germany

Telephone: +49 711 3409-0
E-Mail: pilz.gmbh@pilz.de

Technical Support

Telephone: +49 711 3409 444
E-Mail: support@pilz.com

Americas

  • Canada: +1 888-315-PILZ (315-7459)
  • United States (toll-free): +1 877-PILZUSA (745-9872)
  • Mexico: +52 55 5572 1300
  • Brazil: + 55 11 99562-8882

Europe

  • Netherlands: +31 347 320477
  • Turkey: +90 216 5775552
  • Sweden: +46 300 13990 / +45 74436332
  • Spain: +34 938497433
  • Austria: +43 1 7986263-444
  • Switzerland: +41 62 889 79 32
  • Belgium: +32 9 321 75 70
  • Ireland: +353 21 4804983
  • United Kingdom: +44 1536 462203
  • Portugal: +351 229 407 594
  • Russia: +7 495 6654993
  • Germany: +49 711 3409 444
  • Denmark: +45 74436332
  • France (toll-free): +33 3 88104000
  • Finland: +358 10 3224030 / +45 74436332
  • Italy: +39 0362 1826711

Asia Pacific

  • South Korea: +82 31 778 3390
  • Singapore: +65 6829 2920
  • Australia (toll-free): +61 3 9560 0621 / 1300 723 334
  • Japan: +81 45 471 2281
  • China: +86 400-088-3566
  • Thailand: +66 210 54613
  • New Zealand: +64 9 6345350
  • Taiwan: +886 2 25700068