Repair and spare part service

Higher productivity as components are available quickly

Our Pilz-internal repair centre provides all-round customer care. Wherever in the world you or your machine may be – with us you’ll always have a local contact person. With all enquiries, they can advise when it comes to deciding whether a repair or a replacement makes more sense. 
This service can also be combined at will with services from other modules.

Analysis
Fault analysis and troubleshooting for Pilz devices

Spare parts
Repair or exchange of faulty products

Express 
Repairs processed rapidly plus express dispatch with Premium and All-in support 

Additional Premium and All-in services

With the Premium and All-in Pilz Care modules we’ll process your repairs with priority and always send the repaired or replacement products by Express delivery. You’ll also benefit from many other additional individual services, such as a replacement while your own product is repaired or documented fault reports, for example. 

Your benefits at a glance:

  • Higher productivity as the functionality of your safety and automation components is guaranteed
  • Maximum safety in the workplace
  • Costs are reduced through long-term use of components
  • Rapid device exchange ensures downtimes are short
  • Risk of using products incorrectly is minimised

A repair and spare part service, plus the add-on Express module, are part of the Pilz Care package. Everything about Pilz Care can be found here:

To Pilz Care overview

Your contact for repair enquires and any questions regarding ongoing repairs

Telephone: 
+49 711 3409-606 
+49 711 3409-166 
+49 711 3409-7177 

E-Mail: Repair-Centre-Hotline@pilz.de 

Send the product for repair to the following address: 

Pilz GmbH & Co. KG 
Repair Centre 
Felix-Wankel-Str. 2 
D - 73760 Ostfildern 
Germany 

Contact

Headoffice

Pilz GmbH & Co. KG
Felix-Wankel-Straße 2
73760 Ostfildern
Germany

Telephone: +49 711 3409-0
E-Mail: pilz.gmbh@pilz.de

Technical Support

Telephone: +49 711 3409 444
E-Mail: support@pilz.com

Americas

  • Canada: +1 888-315-PILZ (315-7459)
  • United States (toll-free): +1 877-PILZUSA (745-9872)
  • Mexico: +52 55 5572 1300
  • Brazil: + 55 11 99562-8882

Europe

  • Netherlands: +31 347 320477
  • Turkey: +90 216 5775552
  • Sweden: +46 300 13990 / +45 74436332
  • Spain: +34 938497433
  • Austria: +43 1 7986263-444
  • Switzerland: +41 62 889 79 32
  • Belgium: +32 9 321 75 70
  • Ireland: +353 21 4804983
  • United Kingdom: +44 1536 462203
  • Portugal: +351 229 407 594
  • Russia: +7 495 6654993
  • Germany: +49 711 3409 444
  • Denmark: +45 74436332
  • France (toll-free): +33 3 88104000
  • Finland: +358 10 3224030 / +45 74436332
  • Italy: +39 0362 1826711

Asia Pacific

  • South Korea: +82 31 778 3390
  • Singapore: +65 6829 2920
  • Australia (toll-free): +61 3 9560 0621 / 1300 723 334
  • Japan: +81 45 471 2281
  • China: +86 400-088-3566
  • Thailand: +66 210 54613
  • New Zealand: +64 9 6345350
  • Taiwan: +886 2 25700068