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Repair and spare part service

Higher productivity as components are available quickly

Our Pilz-internal repair centre provides all-round customer care. Wherever in the world you or your machine may be – with us you’ll always have a local contact person. With all enquiries, they can advise when it comes to deciding whether a repair or a replacement makes more sense. 
This service can also be combined at will with services from other modules.

Analysis
Fault analysis and troubleshooting for Pilz devices

Spare parts
Repair or exchange of faulty products

Express 
Repairs processed rapidly plus express dispatch with Premium and All-in support 

Additional Premium and All-in services

With the Premium and All-in Pilz Care modules we’ll process your repairs with priority and always send the repaired or replacement products by Express delivery. You’ll also benefit from many other additional individual services, such as a replacement while your own product is repaired or documented fault reports, for example. 

Your benefits at a glance:

  • Higher productivity as the functionality of your safety and automation components is guaranteed
  • Maximum safety in the workplace
  • Costs are reduced through long-term use of components
  • Rapid device exchange ensures downtimes are short
  • Risk of using products incorrectly is minimised

A repair and spare part service, plus the add-on Express module, are part of the Pilz Care package. Everything about Pilz Care can be found here:

To Pilz Care overview

Your contact for repair enquires and any questions regarding ongoing repairs

Telephone: 
+49 711 3409-606 
+49 711 3409-166 
+49 711 3409-7177 

E-Mail: Repair-Centre-Hotline@pilz.de 

Send the product for repair to the following address: 

Pilz GmbH & Co. KG 
Repair Centre 
Felix-Wankel-Str. 2 
D - 73760 Ostfildern 
Germany 

Contact

Headoffice

Pilz GmbH & Co. KG
Felix-Wankel-Straße 2
73760 Ostfildern
Germany

Telephone: +49 711 3409-0
E-Mail: pilz.gmbh@pilz.de

Technical Support

Telephone: +49 711 3409 444
E-Mail: support@pilz.com

Americas

  • Mexico: +52 55 5572 1300
  • United States (toll-free): +1 877-PILZUSA (745-9872)
  • Brazil: + 55 11 96405-8165
  • Canada: +1 888-315-PILZ (315-7459)

Europe

  • Finland: +358 10 3224030 / +45 74436332
  • Sweden: +46 300 13990 / +45 74436332
  • Germany: +49 711 3409 444
  • Netherlands: +31 347 320477
  • Turkey: +90 216 5775552
  • Italy: +39 0362 1826711
  • Austria: +43 1 7986263-444
  • Denmark: +45 74436332
  • Belgium: +32 9 321 75 70
  • United Kingdom: +44 1536 462203
  • Russia: +7 495 6654993
  • Switzerland: +41 62 889 79 32
  • Ireland: +353 21 4804983
  • Spain: +34 938497433
  • France (toll-free): +33 3 88104000

Asia Pacific

  • South Korea: +82 31 778 3390
  • Australia: +61 3 9560 0621
  • Taiwan: +886 2 25700068
  • Japan: +81 45 471 2281
  • New Zealand: +64 9 6345350
  • China: +86 400-088-3566