customer information - transparent housing

The worldwide supply of future-oriented technology in the best quality is the focus of our customer relationship.

For some time now, we have been challenged by the situation on the global procurement markets. Every day we receive notices of extended delivery times or delivery failures on the part of our suppliers. Electronic components are affected just as much as printed circuit boards or plastic products. In order to master this situation and secure the best possible supply for our customers, Pilz has been taking significant measures since the beginning of the year.

In the case of plastic granulates, many manufacturers are using the force majeure clause due to raw material shortages and worldwide lockdowns, and have completely stopped production of various granulates and colours or postponed it indefinitely.

Pilz is affected by an impending shortage of green plastic granulate, which is used for our PNOZsigma safety relays and PNOZmulti mini controllers, among other things.

In order to guarantee delivery capability for our customers, we will be taking an unconventional approach and from mid-September 2021 we will be temporarily supplying the products PNOZsigma safety relays, PNOZmulti mini control units and PMDsigma monitoring relays with transparent plastic housings that otherwise have the same specification and the corresponding certifications. The yellow fronts of the products that are visible in the control cabinets will be maintained.

The products will be delivered with the same Pilz part numbers.

The changeover of products to the transparent enclosure will take place gradually and will take several months. As things stand, we are therefore unable to say exactly when these modified products will reach individual customers.

The supply of transparent granulate is secured. As soon as the green granulate is available again in sufficient quantities, we will use it again.

We ask for your understanding for this unusual step. Due to the shortage of green granulate, we regret that we cannot offer any exceptions to the supply of products with transparent housings for the duration of the changeover.

Please do not hesitate to contact us for further information.

example picture of a PNOZsigma safety relay with transparent housing.
Headoffice

Pilz GmbH & Co. KG
Felix-Wankel-Straße 2
73760 Ostfildern
Germany

Telephone: +49 711 3409-0
E-Mail: pilz.gmbh@pilz.de

Americas

  • Brazil: + 55 11 4942-7032
  • United States (toll-free): +1 877-PILZUSA (745-9872)
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