Prior to the attack I was was working with a customer to program their machine and perform a validation service. When the attack hit us, I had lost access to all of the documents pertaining this job, including the electrical prints I had drawn and the program I had created. After I communicated our situation to the customer and the machine builder, they both worked quickly to provide prints and answer questions in order to get me on-site within 48 hours to program. I was able to re-create the program and validate in line with their schedule thanks to their understanding of our situation and responsiveness.
Customer service is very important to me, and Pilz, and we won’t compromise just because of a crisis – we buckle down and finish the job to take care of the customer.
