IT Support Technician

Canton, Michigan

Since 1948 Pilz, a family owned company, has been setting standards in automation and control, and is most known today in the area of safety.  We manufacture a full range of automation and controls products.  Our services start with product training and end at turnkey solutions for the safe automation of industrial machinery.  We are a rapidly growing organization that strongly believes in continuous improvement.  

Pilz Automation Safety is currently seeking an IT Support Technician reporting to our US Headquarters in Canton, Michigan. 

Duties & Responsibilities (not limited to)

  • Triage employee trouble calls & provide support to 80+ users in the US & Canada with a multi-nation enterprise structure 
  • Create documentation regarding cases/solutions & logging tickets 
  • Support the IT Manager
  • Diagnose & repair software & hardware problems
  • Provide remote & in-person/hands-on workstation support 
  • Image & install Windows operating systems along with associated software & hardware
  • Track assets within the IT department & those assigned to employees
  • Provide user training as needed
  • Navigate & troubleshoot user-level issues through & relating to VLANs, VPN, & various remote access technologies 
  • Other duties as assigned 

Minimum Qualifications 

  • Bachelor’s degree in Computer Science, IS/IT or equivalent combination of an Associate’s degree plus two (2) years’ experience 
  • Excellent technical knowledge in Windows 10 & Office 365 at a professional IT level
  • Three (3) years’ experience providing Level II user & desktop support
  • Experience working in a professional IT environment & applying best practices 
  • Previous experience installing Windows operating systems for a business environment 
  • Advanced troubleshooting skills with the ability to document calls swiftly & succinctly 
  • Able to type & navigate computer environments in a competent & professional manner & speed 
  • Able to learn new technologies & assimilate new knowledge quickly 
  • Willing to lean Pilz products & processes
  • Self-managed & motivated
  • Extremely organized & detail oriented 

Preferred Qualifications: 

  • Working knowledge of Microsoft Access
  • A+ Certification 
  • Network+ Certification
  • Experience with computer imaging 

What We Offer
If you have what it takes to be a Pilzler, we offer an exciting work environment, along with a competitive salary & benefits package, which includes company paid: 

  • Health insurance
  • Dental insurance
  • Short- & Long-Term Disability 
  • Life insurance
  • Paid parental leave
  • Health Savings Account 
  • 401(k) contributions 
  • Opportunities for bonuses 
  • And much, much more

About Pilz
Pilz has a tradition as a family-run company stretching back over 70 years.  More than 2,400 staff worldwide, each one of them an ambassador for safety, make sure that our customers & their staff can work safely & free from injury.  As a member of the Pilz ‘family’, you will work closely with customers, instilling confidence for flexible safety solutions and reliable service. 

Pilz Automation Safety, L.P. is a leading innovative automation technology company providing worldwide, customer-oriented solutions in the areas of safety for humans, machines & the environment.  We develop environmentally-friendly products using ecological materials & energy-saving technologies.  We are a trusted provider of safety services to leading national & international industrial companies.  By providing viable solutions to the most complex safety issues, we help companies apply best manufacturing practices to optimize the availability & productivity of their plants worldwide. 

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Pilz Automation Safety L.P.
7150 Commerce Boulevard
Canton, MI 48187

Telephone: +1 734 354-0272

Technical Support

Telephone: +1 877 745-9872