Customer Service Coordinator - Mississauga, Ontario

Since 1948, Pilz, a family-owned global company headquartered in Germany, has been setting standards in automation and control and is most known today in the area of safety. We manufacture a full range of automation and control products. Our services start with product and safety training and end at turnkey solutions for the safe automation of industrial machinery. We are a rapidly growing organization that strongly believes in continuous improvement and long-term employment.

Pilz Automation Safety Canada L.P. is currently seeking a Customer Service Coordinator, who is an enthusiastic, optimistic team player with a positive attitude and pays attention to details.

This position reports directly to the General Manager of Pilz Canada and is based at our location at 6695 Millcreek Dr., Unit 8, Mississauga, Ontario, L5N 5R8.

Note: Home office work is not possible for this position since the duties require the incumbent to actively work within our warehouse and office.

  • Main Duties and Responsibilities: (not limited to)
  • Prepare quotations
  • Order entry
  • Prepare invoices
  • Answer phone inquiries
  • Handle return merchandise authorizations (RMA)
  • Provide ongoing support to all sales staff
  • Communicate with colleagues in the USA and Germany in regard to customer orders
  • Administration and coordination of sales samples, quotation copies, etc.
  • Within our warehouse, physically receive shipments of products from HQ and other suppliers
  • Handle all rush orders
  • Prepare shipments to customers
  • Other duties as assigned such as general office and warehouse organizing, cleaning, upkeep, etc.
  • Minimum Qualifications:
  • Bachelor degree in Arts or similar
  • 3+ years experience in customer service
  • Proficiency in using SAP
  • Must be proficient in the use of MS Office suite of software products (Word, Excel, etc.)
  • Shipping / receiving experience
  • Well-developed organization and prioritization skills; detail oriented
  • Resourceful, diplomatic, customer service oriented
  • Embraces changes with a positive attitude
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Ability to learn quickly and take directions
  • Must be able to lift and carry packages/boxes of 50lbs
  • Pilz offers an exciting work environment, along with a competitive salary and a generous company-paid benefits package.
  • If you believe you have the necessary skills and experience to be a Pilzler, please send us your resume and a detailed cover letter to:

Pilz Automation Safety Canada L.P.
6695 Millcreek Drive, Unit 8
Mississauga, ON, L5N 5R8

Téléphone: +1 905 821 7459