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How can I overcome USB connection drops with PNOZmulti?

Problems have been reported concerning the stability of the USB communication and PNOZmulti. These may result from a failed synchronisation between hardware and PNOZmulti Configurator (in connection with the usage of the standard USB driver delivered by the Windows operating system).

Immediate steps:

  • Make sure to use a professional shielded USB cable up to 3 meters length. The shorter the cable the better the protection against influence from outside.
  • Unplug / replug USB cable
  • Restart PNOZmulti Configurator
  • Restart Windows Operating System

To generally counteract this problem its recommended to use PNOZmulti Configurator version 8.1.1 or higher!

Contact

Pilz South East Asia (Thailand) Co., Ltd
3 Lat Phrao Soi 3, Chom Phon, Chatuchak, #12th Floor, Promphun Building 3, 1201 - 1202
Bangkok 10900
Thailand

Telephone: +66 817028211, +66 891078020
E-Mail: salesthailand@pilz.com

Technical Support

Telephone: +49 711 3409 444
E-Mail: support@pilz.com