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How can I overcome USB connection drops with PNOZmulti?

Problems have been reported concerning the stability of the USB communication and PNOZmulti. These may result from a failed synchronisation between hardware and PNOZmulti Configurator (in connection with the usage of the standard USB driver delivered by the Windows operating system).

Immediate steps:

  • Make sure to use a professional shielded USB cable up to 3 meters length. The shorter the cable the better the protection against influence from outside.
  • Unplug / replug USB cable
  • Restart PNOZmulti Configurator
  • Restart Windows Operating System

To generally counteract this problem its recommended to use PNOZmulti Configurator version 8.1.1 or higher!

Contact

Pilz New Zealand
Unit 4 12 Laidlaw Way East Tamaki
Auckland 2019
New Zealand

Telephone: +64 9 6345350
E-Mail: office@pilz.co.nz

Technical Support

Telephone: +64 9 6345350
E-Mail: office@pilz.co.nz