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Remote Support

Remote Support

In addition to our technical telephone support we also now offer "Remote Support" for program changes, software updates and commissioning for

  • Programmable safety and control systems PSS
  • Decentral Periphery PSSuniversal
  • Safe bus system SafetyBus p
  • Modular safety system PNOZmulti
  • Terminals PMIvisu and PMImicro diag

This is how it works:

1. You call our international technical hotline (+49 711 3409-444)
2. The Pilz engineer is briefly introduced to the project
3. Connection test is performed by connecting to your computer
4. "Step by step" solution on your screen

Technical requirements:

  • Internet access via DSL
  • Analogue or ISDN modem
     

Availability of "Remote Support":

  • Germany: Mo-Fr, 8 am - 4 pm CET
  • Languages: German and English.
     

Contact

Headoffice

Pilz GmbH & Co. KG
Felix-Wankel-Straße 2
73760 Ostfildern
Germany

Telephone: +49 711 3409-0
E-Mail: pilz.gmbh@pilz.de

Technical Support

Telephone: +49 711 3409 444
E-Mail: support@pilz.com

Americas

  • United States (toll-free): +1 877-PILZUSA (745-9872)
  • Brazil: + 55 11 4942-7028
  • Mexico: +52 55 5572 1300
  • Canada: +1 888-315-PILZ (315-7459)

Europe

  • Italy: +39 0362 1826711
  • United Kingdom: +44 1536 462203
  • Switzerland: +41 62 88979 30
  • Turkey: +90 216 5775552
  • Finland: +358 10 3224030 / +45 74436332
  • Sweden: +46 300 13990 / +45 74436332
  • Denmark: +45 74436332
  • Austria: +43 1 7986263-444
  • Belgium: +32 9 321 75 75
  • Germany: +49 711 3409 444
  • Ireland: +353 21 4804983
  • Russia: +74956654993
  • Netherlands: +31 347 320477
  • France (toll-free): +33 3 88104000
  • Spain: +34 938497433

Asia Pacific

  • Australia: +61 3 9560 0621
  • Taiwan: +886 2 25681600
  • China: +86 21 60880878-216
  • South Korea: +82 31 778 3390
  • Japan: +81 45 471 2281
  • New Zealand: +64 9 6345350