Ostfildern, Mar 30, 2021

Individual product support with Pilz Care - Customised support

Service according to customers’ needs: With the new Pilz Care programme, Pilz offers individually bookable support modules for its products worldwide, guaranteeing maximum machine availability.

The Pilz Care programme contains individually bookable support modules for Pilz products, which can be assembled according to customers’ needs and by application area and type of machine. So customers receive exactly the performance they need, at predictable, calculated costs. At the same time Pilz offers the same standardised performance range internationally, offering especially streamlined support processes.

Individual, dependable agreement
The offering ranges from the basic “Basic Support” package to “Premium Support” and then the full “All-In Support” package. All modules provide for optimum machine availability and include telephone support, on-site care and the supply of spare parts. The respective framework agreements differ in the reaction time required from Pilz, which is firmly agreed, offering high reliability. The rapid availability of spare parts and products plus remote support means that customers’ machine downtimes are minimised.

Continuous support increases availability
Tailor-made Pilz Support also includes additional services such as the regular inspection of technical safeguards. Faults are identified and rectified quickly. As a result, machine availability and plant safety are increased and liability protection is also guaranteed. So Pilz Care is particularly beneficial for machine operators and maintenance managers in fast-paced sectors such as the process industry or logistics.

 

With its new Pilz Care support programme Pilz offers tailor-made modules, which can be assembled individually according to customers' needs.
With its new Pilz Care support programme Pilz offers tailor-made modules, which can be assembled individually according to customers' needs. (Photo: Pilz GmbH & Co. KG / iStock.com/Blue Planet Studio)

With its new Pilz Care support programme Pilz offers tailor-made modules, which can be assembled individually according to customers' needs. (Photo: Pilz GmbH & Co. KG / iStock.com/Blue Planet Studio)

Headoffice

Pilz GmbH & Co. KG
Felix-Wankel-Straße 2
73760 Ostfildern
Germany

Telephone: +49 711 3409-0
E-Mail: pilz.gmbh@pilz.de

Corporate and Technical Press

Telephone: +49 711 3409 - 158
E-Mail: publicrelations@pilz.com

Americas

  • Brazil: + 55 11 4942-7032
  • Canada: +1 888-315-PILZ (315-7459)
  • Mexico: +52 55 5572 1300
  • United States (toll-free): +1 877-PILZUSA (745-9872)

Europe

  • Italy: +39 0362 1826711
  • Belgium: +32 9 321 75 70
  • Germany: +49 711 3409 444
  • Ireland: +353 21 4804983
  • Denmark: +45 74436332
  • Austria: +43 1 7986263-444
  • Sweden: +46 300 13990 / +45 74436332
  • Finland: +358 10 3224030 / +45 74436332
  • Turkey: +90 216 5775552
  • Russia: +7 495 6654993
  • Spain: +34 938497433
  • Netherlands: +31 347 320477
  • France (toll-free): +33 3 88104000
  • United Kingdom: +44 1536 462203
  • Switzerland: +41 62 889 79 32
  • Portugal: +351 229 407 594

Asia Pacific

  • Taiwan: +886 2 25700068
  • New Zealand: +64 9 6345350
  • Australia (toll-free): +61 3 9560 0621 / 1300 723 334
  • Thailand: +66 210 54613
  • China: +86 400-088-3566
  • Japan: +81 45 471 2281
  • South Korea: +82 31 778 3390
  • Singapore: +65 6829 2920