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Product Support Engineer

Location: The position will be based in our facility in Model Farm Road, Cork but travel to our customers through out the island of Ireland is required.

The Role

Operating within our Industrial Automation business unit, this new position will provide technical product and application support to our Sales team and Engineering Services team as well as to external customers and Sales Partners. Collaborating with these internal and external customers, you will continually build upon and apply technical knowledge and skills across our product portfolio.  
You will assist our Sales team in developing business amongst our strong customer base within Medical Devices, Consumer packaged Goods, Food & Beverage, and Pharmaceutical industries.

Key Responsibilities

  • Develop sound and honest relationships with internal and external customers by providing accurate and efficient technical support
  • Develop an in-depth knowledge of Pilz products including safe automation components, Systems and Software platforms
  • Become knowledgeable on customer applications of Pilz products across the total product portfolio, and become the customer applications expert in specific products or market segments
  • Communicate directly with customers helping them understand product usage.
  • Set and manage customer expectations providing technical product support,  timely updates, resolve  technical issues and assist with on-site troubleshooting of products
  • Support sales personnel when customer clarification is required and resolve/explain technical issues / matters as they arise
  • Take complete ownership of reported requests/issues and own/manage them through to their completion.
  • Document product support activity (internal and external) with findings, actions, and resolutions.
  • Provide feedback and status reports to Pilz Group Management on product features and positioning to support new product development.
  • Support the sales activities of Pilz Ireland across the Pilz product portfolio. These activities include assisting  the Sales team in developing our business amongst our customer base within a wide range of industries

Candidate Profile

You must:

  • Be Dependable, reliable and a person with a high level of integrity and drive.  
  • Possess a natural flair for problem solving in a technical and commercial capacity
  • Demonstrate ability to complete multiple competing tasks to strict deadlines with a high degree of flexibility
  • Enjoy working with both customers and Pilz personnel to enhance the experience of Pilz as a supplier of automation components and systems
  • Be open to travelling regularly to customer sites within Ireland
  • Have awareness of Industrial Automation technology such as Programmable Logic Controllers (PLCs), Control Switchgear, Safety Relays, Distributed Control Systems, Safe Automation Systems and PC based control systems.

Essential Experience / Knowledge

  • Candidates must have 3rd level qualification in Electrical Engineering, Instrumentation or automation and control related disciplines
  • 3-5 year experience in a similar role working for Automation suppliers or national distributors in the sector.
  • Experience must include outlining/specifying control systems in manufacturing or process equipment
  • Ability to read electrical and pneumatic drawings
  • Experience of PLC programming
  • Solid experience in product support and specification, equipment specification and or instrumentation
  • Willingness and ability to understand customer applications and production processes

Desirable Experience / Knowledge

  • Experience in sales in an engineering discipline or other sales background
  • Familiarity with regulations and standards impacting safety and security in industrial automation
  • E-plan
  • Autocad
  • Creating electrical drawings

Your contact

Pilz
Olivia O’Connell/Carmel Ellard (HR)
Cork Business & Technology Park, Model Farm Road, Cork
Telephone: +353 (021) 4346535
Email: careers@pilz.ie
Web: www.pilzirelandcareers.ie

The Company

Pilz is a successful dynamic international company specialising in the provision of safety engineering services and solutions to a wide range of industry sectors. Through our dedication and customer orientation, Pilz has achieved an excellent reputation in this field. Our employees operate in over 27 countries worldwide, contributing their commitment, creativity and knowledge, which enable us to maintain our position as one of the leading brands in safety.

We assist our customers by ensuring their legal compliance when purchasing/designing new equipment, constructing or installing new processes and also provide them with cost effective solutions for improving their existing plant or equipment. Finally we also provide services to improve their overall plant safety.

Pilz Ireland (www.pilz.ie) is based on the Model Farm Road, Cork where we employ over 140 people in the following divisions:

  • Engineering Services and Solutions Ireland
  • International Services Group
  • Software Research and Development

To satisfy sustained and increasing demands in the Engineering Service Department, we are now looking to recruit an experienced Engineer with the dynamism and motivation to become an expert member of our team.

Contact

Pilz Ireland
Cork Business and Technology Park, Model Farm Road
Cork
Ireland

Telephone: +353 21 4346535
E-Mail: sales@pilz.ie

Careers

Telephone: +353 21 4346535
E-Mail: careers@pilz.ie