Finland | english

How can I overcome USB connection drops with PNOZmulti?

Problems have been reported concerning the stability of the USB communication and PNOZmulti. These may result from a failed synchronisation between hardware and PNOZmulti Configurator (in connection with the usage of the standard USB driver delivered by the Windows operating system).

Immediate steps:

  • Make sure to use a professional shielded USB cable up to 3 meters length. The shorter the cable the better the protection against influence from outside.
  • Unplug / replug USB cable
  • Restart PNOZmulti Configurator
  • Restart Windows Operating System

To generally counteract this problem its recommended to use PNOZmulti Configurator version 8.1.1 or higher!

Contact

Pilz Skandinavien K/S Safe Automation
Nuijamiestentie 7
00400 Helsinki
Finland

Telephone: +358 10 3224030
E-Mail: pilz.fi@pilz.dk

Technical Support

Telephone: +49 711 3409 444
E-Mail: support@pilz.com