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How can I overcome USB connection drops with PNOZmulti?

Problems have been reported concerning the stability of the USB communication and PNOZmulti. These may result from a failed synchronisation between hardware and PNOZmulti Configurator (in connection with the usage of the standard USB driver delivered by the Windows operating system).

Immediate steps:

  • Make sure to use a professional shielded USB cable up to 3 meters length. The shorter the cable the better the protection against influence from outside.
  • Unplug / replug USB cable
  • Restart PNOZmulti Configurator
  • Restart Windows Operating System

To generally counteract this problem its recommended to use PNOZmulti Configurator version 8.1.1 or higher!

Contact

Pilz lndustrieelektronik S.L. Safe Automation
Camí Ral, 130 Polígono Industrial Palou Nord
08401 Granollers
Spain

Telephone: +34 938497433
E-Mail: pilz@pilz.es

Technical Support

Telephone: +49 711 3409 444
E-Mail: support@pilz.com